Privacy Policy

Effective date: November 1, 2025

PepperSeeds.net (“PepperSeeds,” “we,” “us,” or “our”) respects your privacy. This Policy explains what we collect, how we use it, and the choices you have when you visit pepperseeds.net or purchase our products.

What we collect

We collect information you provide directly:

• Order & account info: name, shipping/billing address, email, phone, ordered items, payment method (tokenized by our payment processor).

• Support messages: details you send via our contact form or email (order #, photos for issues, etc.).

• Newsletter/marketing preferences: your opt-in status and email.

We also collect information automatically:

• Device & usage data: IP address, browser, pages viewed, and basic analytics.

• Cookies & similar tech to keep your cart/session and improve the site. See our cookie notes in Terms & Conditions. PepperSeeds.net
  

How we use your information

• Fulfill orders and provide customer support.

• Send transactional emails (order confirmations, shipping updates).

• Operate, secure, and improve our website and services.

• Marketing with consent (e.g., newsletter)—you can unsubscribe anytime.
  

No selling or sharing for cross-context advertising

We do not sell your personal information and do not share it for cross-context behavioral advertising.

When we disclose information (service providers only)

We share information with trusted service providers solely to operate our store, for example:

• Web hosting & ecommerce platform (site operation, security).

• Payment processors (handling payments—PepperSeeds never stores full card numbers).

• Shipping & fulfillment partners (to deliver your order).
  These providers use your data only to perform services for us and must protect it.
  

Cookies & analytics

We use required cookies to run the site (e.g., cart, checkout) and may use optional analytics to understand performance. You can manage cookies in your browser settings; some features may not work without them. See cookie details referenced in our Terms & Conditions. PepperSeeds.net

Data retention

We keep order records for tax, accounting, and warranty/returns purposes. We keep support emails and account records as reasonably necessary to operate our business or as required by law. If you close your account or ask us to delete certain information, we’ll do so unless we must keep it for legal reasons.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No internet transmission or storage system is 100% secure, but we work to protect your data and limit access to those with a business need.

Your choices & rights

• Email preferences: unsubscribe links appear in marketing emails.

• Access, correction, deletion: you can request a copy, correction, or deletion of your personal information (subject to lawful exceptions).

• Do Not Sell/Share: not applicable—we don’t sell or share personal information for advertising.
  Residents of certain regions (e.g., California, Virginia, Colorado, Connecticut, Utah; EU/UK under GDPR) may have additional rights. We honor valid requests consistent with applicable laws.
  

Children’s privacy

Our site is for general audiences and not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will delete it.

Marketing Communications (Email Opt-In)

If you choose to opt in at checkout or elsewhere on PepperSeeds.net, we will use your contact details (e.g., email address and, if provided, name) to send you marketing emails—such as special offers, new/limited releases, variety pack deals, seasonal grow tips, and accessory announcements. We may also use non-sensitive purchase and browsing info (e.g., items viewed or bought) to personalize these emails.

• Legal basis: Your consent (opt-in). You can withdraw consent at any time.

• How to unsubscribe: Click the unsubscribe link in any marketing email or contact us. Unsubscribing stops marketing emails but you will still receive transactional messages (order confirmations, shipping updates, support replies).

• Frequency: Occasional—typically a few times per month or less. We aim to keep messages relevant and limited.

• No selling/sharing: We do not sell your personal information and do not share it for cross-context behavioral advertising.

• Service providers: We may use reputable email service providers to send and measure emails (open/click rates, deliverability). They may process your data only to provide these services to us and must protect it.

• Consent records & preferences: We may store the date/time, source (e.g., checkout box), and IP/device tied to your consent and your opt-out preferences to demonstrate compliance and respect your choices.

• Data retention: We keep marketing contact data until you unsubscribe or your email repeatedly bounces, or as needed to comply with law. We may retain a suppression list to ensure we don’t email you after you opt out.

• Compliance: We follow applicable laws (e.g., CAN-SPAM in the U.S., and where relevant GDPR/UK GDPR, CASL). If regional rights apply to you (access, deletion, objection, etc.), see Your choices & rights above.
  

International users

If you access the site from outside the United States, your information may be processed in the U.S. By using the site, you consent to the transfer, processing, and storage of your information in the U.S., where privacy laws may differ.

Third-party links

Our site may link to third-party websites. Their privacy practices are governed by their own policies; we’re not responsible for those sites.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we’ll update the “Effective date” and, when required, notify you through the site or by email.

Contact us

Questions or requests about privacy? Use the Contact form on our website and include “Privacy Request” with your name, email, and order number if applicable. We’ll respond as soon as possible. (You can also reach us via the contact info shown on our site’s Contact page.)